Refund Policy

  

  

If Recovery Solutions is issuing a refund for a payment made by credit card, the refund will be issued back to the same credit card within 15 business days. For payments made by money order a refund will be issued by money order; a Federal Identification must be supplied to our office to process a refund money order. Refunds by money order take 4-6 weeks to process. Please check the refund policy for each event prior to making a purchase.

Inclement Weather

  

If you do not feel comfortable enough to travel or drive to the event, please don’t! Your safety is important to us. If you are planning to attend an event you can check the website to see if the event is still being held on a bad-weather day. On our website you will find all updates for events during the winter months and periods of inclement weather. 

Course Materials

Course materials and handouts are included in your registration fee. Workbooks and other supplies are not included only where specified. 

Meals

  

Meals may be provided at events. To find out the specific details about the meals being offered at an event, please check the website and review the event content. NOTE: If you have any dietary restrictions or food allergies, please alert us at least (3) weeks in advance of the event start date so that we can make reasonable accommodations. We cannot guarantee accommodations for special requests made after that time.

Accommodations for Individuals with Disabilities

  

If you require special assistance, please notify us via email at info@recoverysolutionsnj.org when you register for an event and no less than one week in advance of the event start date. Every effort will be made to accommodate reasonable requests to meet your needs. 

Attendance

  

Recovery Solutions Inc. understands that emergencies do occur and are at times beyond our human control. In the event you need to leave an event please do so discretely and do not disrupt the speaker or program. You can email info@recoverysolutionsnj.org to inform us about your need to leave. You must attend the full event to receive continuing education credits and completion certificates. Certificates will be handed out at the end of each event to each eligible registrant AFTER completing the course evaluation form and signing out of the event. Certificates will not be mailed or emailed and cannot be given to another person on your behalf. 

Continuing Education

  

Workshops offered at events are sometimes approved by continuing education bodies and are only available to qualified participants. Credit information is posted on the event webpage. If you cannot find the number/type of credits offered for an event on our website, please email info@recoverysolutionsnj.org

Continuing Education Transcripts

  

Transcripts are not provided for the workshops attended at events. Your continuing education certificate will contain the required information per the appropriate continuing education approval body and will serve as proof of your attendance. Recovery Solutions Inc. does not accept requests for continuing education transcripts. 

Supervision of Minors

  

Registered participants under age 18 must be accompanied by a parent or legal guardian. Please check the event webpage to determine if minors are appropriate participants for events. 

Code of Conduct

  

By registering for an event hosted by Recovery Solutions Inc., registrants agree to conduct themselves at all times in a manner that is conducive to the promotion of a positive and pleasant learning environment for themselves and others. Abusive, profane, threatening and/or inappropriate behavior on the part of registrants is a violation of Recovery Solutions Inc. Continuing Education Code of Conduct. Registrants who are found in violation of the Code of Conduct may be subject to immediate dismissal and may be prohibited from registering for additional continuing education events. All registrants are expected to uphold the highest honor and integrity during their attendance at events. Continuing Education credits will not be awarded if a registrant violates the Code of Conduct. 

Privacy of Continuing Education Records

  

To protect the privacy of registrant records, Recovery Solutions follows the guidelines and provisions of each applicable continuing education approval body. Strict policies and procedures are in place concerning the privacy of registrant’s records.

Cancellation & Substitution Policy

  

Registrants may withdraw in writing from a continuing education event up to three full business days before an event begins and receive a full refund, less the cancellation fee of $40.00, materials fee, and other fees as noted on the event webpage. Note that in some cases, registrants may be required to withdraw more than three business days before the event begins; please check the individual event webpage for details.  If Recovery Solutions Inc. is not notified in writing at least three or more business days prior to the start of an event, registrants will not receive a refund. For most events, substitutions are permitted. Submit your written cancellation request at least 3 or more business days prior to the event date to us at:

Email: info@recoverysolutionsnj.org
Fax: 855-240-7470
Mail: PO Box 543, Piscataway, NJ 08855

If we cancel an event, we will try to reschedule and automatically place registrants in the new offering (registrants will be notified of the new event). If a registrant is unable to attend on the new date, a refund will be issued if we are notified in writing at least three full business days prior to the rescheduled event date. If we are unable to reschedule the event a refund will be issued within 30 business days to the method of payment the registrant used for registration.

Financial Hardship

  

Financial Hardship Scholarship Eligibility Requirements: Recovery Solutions Inc. will make the decision on granting financial hardship scholarships. 10% of all available seats per event will be reserved for financial hardship scholarships. Scholarships available to the public, mental health professionals, and attorneys in any state who are demonstrating need, and who can establish financial hardship in a Statement of Need, or is earning less than $50,000.00 may be granted financial hardship scholarships. Recovery Solutions Inc. will evaluate all other applications based upon the following criteria: all sources of applicant’s income, all sources of applicant’s debts, applicant’s past employment, applicant’s present employment, number of applicant’s dependents, and any other considerations that demonstrate applicant’s financial hardship.


Financial Hardship Scholarship Application Procedures:

Scholarships may be applied only toward tuition for attending the event. (Individuals receiving scholarships are responsible for other costs in connection with attending an event). A completed Scholarship Application Form and the Statement of Need letter must be received by Recovery Solutions Inc. to info@recoverysolutionsnj.org no later than two (2) weeks prior to the start of the event weekend.


A written reply from the Director of Continuing Education will be forwarded prior to the start of the seminar. Please contact Recovery Solutions Inc. if a reply is not received one (1) week prior to the start of the seminar.

Scholarships will not be granted retroactively, and applications will not be considered after the deadline.

Note: Scholarship applicants are urged to apply early. If you wish to apply for a scholarship, a form will be sent to you or made available at recoverysolutionsnj.org. Applicants will be required to fill out the form and submit it within the specified time frame

Grievance Policy and Procedure

  

Recovery Solutions Inc. is fully committed to conducting all activities in strict conformance with NAADAC The Association for Addiction Professionals Ethical Principles. Recovery Solutions Inc. will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content and in the treatment of program participants. The monitoring and assessment of compliance with these standards will be the responsibility of the Director of Continuing Education in consultation the CE Social Work consultant, if applicable. While Recovery Solutions Inc. goes to great lengths to assure fair treatment for all participants and attempts to anticipate problems, there will be occasional issues that come to our attention that require intervention and/or action. This procedural description serves as a guideline for handling such grievances. When a grievance arises pertaining to a Recovery Solutions Inc. Continuing Education program or process, the complainant is expected to notify the Director of Continuing Education, either by phone or in writing, as soon as possible so that the nature of the concern may be addressed in a timely fashion. When the grievance involves a social worker, the Director of Continuing Education and the CE Social Work Consultant will review complaints. The written response will document the complaint/grievance and the involvement of the Social Work CE Consultant in the discussion and resolution of the issue. If immediate resolution is not possible, the Director of Continuing Education, and if applicable the CE Social Work Consultant, together will bring the complaint to the Recovery Solutions Advisory Board. All possible care will be taken to uphold the confidentiality of the complainant. The Advisory Board will formulate a response to the complaint and recommend action if necessary, which will be conveyed directly to the complainant. For example, a grievance concerning a speaker will be conveyed to that speaker and to those planning future educational programs. A grievance concerning a workshop offering, content, facilities, or costs may be resolved by modifications to future offerings, and/or by providing an alternative training opportunity, should that be possible. Confidential records of all grievances, the process of resolving the grievance, and the outcome will be kept in locked files of the Director of Continuing Education. All applicable written complaints/grievances and our written response to the complaints/grievances are also reported to all continuing education approval bodies. Please contact the Director of Continuing Education to submit a complaint or if you have additional questions.

The Director of Continuing Education for Recovery Solutions Inc. is Jennifer McClendon, LPC, LCADC, ACS (jmcclendon@recoverysolutionsnj.org). 

Provider #171787