If Recovery Solutions is issuing a refund for a payment made by credit card, the refund will be issued back to the same credit card within 15 business days. For payments made by money order a refund will be issued by money order; a Federal Identification must be supplied to our office to process a refund money order. Refunds by money order take 4-6 weeks to process. Please check the refund policy for each event prior to making a purchase.
If you do not feel comfortable enough to travel or drive to an event, please do not! Your safety is important to us. If you are planning to attend an event you can check the website to see if the event is still being held on a bad-weather day. On our website you will find all updates for events during the winter months and periods of inclement weather.
Course materials and handouts are included in your registration fee. Workbooks and other educational materials are not included in the registration fee. These items are charged separately.
Meals may be provided at events. To find out the specific details about the meals being offered at an event, please check the website and review the event content. NOTE: If you have any dietary restrictions or food allergies, please alert us at least (3) weeks in advance of the event start date so that we can make reasonable accommodations. We cannot guarantee accommodations for special requests made after that time.
If you require specific assistance, please notify us via email at firstname.lastname@example.org when you register for an event and no less than one week in advance of the event start date. Every effort will be made to accommodate reasonable requests to meet your needs.
When registering for a course or event participants need to register under the full name on their current certification or license (i.e. Jonathan Doe-yes, John Doe-no). Recovery Solutions Inc. cannot accommodate requests for name changes on continuing education certificates. If you have updated your name of your certification or license and can show proof of this, Recovery Solutions will issue a replacement certificate to you.
Recovery Solutions Inc. understands that emergencies do occur and are at times beyond our human control. In the event you need to leave an event please do so discretely and do not disrupt the speaker or program. You can email email@example.com to inform us about your need to leave. You must attend the full event to receive continuing education credit and completion certificates. Certificates will be distributed at the end of each event to each eligible registrant AFTER completing the course evaluation form, program evaluation form, and signing out of the event. Certificates may be distributed in hard copy or electronic format depending on the event. Certificates will not be mailed or emailed to another person on your behalf.
Professional Development Education Courses and Events sometimes offer continuing education hours and are only available to qualified participants. Continuing Education credit information is posted on the event webpage for each course. If you cannot find the number/type of credits offered for an event or course on our website, please email firstname.lastname@example.org
Transcripts are not provided for the courses attended at events. Your continuing education certificate will contain the required information per the appropriate continuing education approval body and will serve as proof of your attendance. Recovery Solutions Inc. does not accept requests for continuing education transcripts.
Registered participants under age 18 must be accompanied by a parent or legal guardian. Please check the event webpage to determine if minors are appropriate participants for events before registering.
By registering for an event hosted by Recovery Solutions Inc., registrants agree to conduct themselves at all times in a manner that is conducive to the promotion of a positive and pleasant learning environment for themselves and others. Abusive, profane, threatening and/or inappropriate behavior on the part of registrants is a violation of Recovery Solutions Inc. Continuing Education Code of Conduct. Registrants who are found in violation of the Code of Conduct may be subject to immediate dismissal and may be prohibited from registering for additional continuing education events. All registrants are expected to uphold the highest honor and integrity during their attendance at in-person and online events. Continuing Education credits will not be awarded if a registrant violates the Code of Conduct.
To protect the privacy of registrant records, Recovery Solutions follows the guidelines and provisions of each applicable continuing education approval body for storage and maintenance of records. Strict policies and procedures are in place concerning the privacy of registrant’s records.
Registrants may withdraw in writing from a continuing education event up to three full business days before an event begins and receive a full refund, less the cancellation fee of $40.00, materials fee, and other fees as noted on the event webpage. Note that in some cases, registrants may be required to withdraw more than three business days before the event begins; please check the individual event webpage for details. If Recovery Solutions Inc. is not notified in writing at least three or more business days prior to the start of an event, registrants will not receive a refund. For most events, substitutions are permitted.
Submit your written cancellation request at least 3 or more business days prior to the event date to us at:
Mail: PO Box 543, Piscataway, NJ 08855
If Recovery Solutions Inc. cancels an event, we will try to reschedule and automatically place registrants in the new offering (registrants will be notified of the new event). If a registrant is unable to attend on the new date, a refund will be issued if we are notified in writing at least three full business days prior to the rescheduled event date. If we are unable to reschedule the event a refund will be issued within 30 business days to the method of payment the registrant used for registration.
Financial Hardship Scholarship Eligibility Requirements: Recovery Solutions Inc. will make the decision on granting financial hardship scholarships. 10% of all available seats per event will be reserved for financial hardship scholarships. Scholarships available to the public, mental health professionals, and attorneys in any state who are demonstrating need, and who can establish financial hardship in a Statement of Need or is earning less than $50,000.00 may be granted financial hardship scholarships. Recovery Solutions Inc. will evaluate all other applications based upon the following criteria: all sources of applicant’s income, all sources of applicant’s debts, applicant’s past employment, applicant’s present employment, number of applicant’s dependents, and any other considerations that demonstrate applicant’s financial hardship.
Scholarships may be applied only toward tuition for attending the event. (Individuals receiving scholarships are responsible for other costs in connection with attending an event). A completed Scholarship Application Form and the Statement of Need letter must be received by Recovery Solutions Inc. to email@example.com no later than two (2) weeks prior to the start of the event. In some cases, the Scholarship Application Form and the Statement of Need letter must come from an individual’s school or employer and may be due months prior to an event date.
A written reply from the Director of Continuing Education will be forwarded prior to the start of the seminar. Please contact Recovery Solutions Inc. if a reply is not received one (1) week prior to the start of the seminar. Scholarships will not be granted retroactively, and applications will not be considered after the deadline. Note: Scholarship applicants are urged to apply early. If you wish to apply for a scholarship, a form will be sent to you or made available at recoverysolutionsnj.org. Applicants will be required to fill out the form and submit it within the specified time.
Recovery Solutions Inc. is fully committed to conducting all activities in strict conformance with all applicable continuing education policies. Recovery Solutions Inc. will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content and in the treatment of program participants. The monitoring and assessment of compliance with these standards will be the responsibility of the Director of Continuing Education. While Recovery Solutions Inc. goes to great lengths to assure fair treatment for all participants and attempts to anticipate problems, there will be occasional issues that come to our attention that require intervention and/or action. This procedural description serves as a guideline for handling such grievances. When a grievance arises pertaining to a Recovery Solutions Inc. Continuing Education program or process, the complainant is expected to notify the Director of Continuing Education, either by phone or in writing, as soon as possible so that the nature of the concern may be addressed in a timely fashion. The written response will document the complaint/grievance and the involvement of any consultant in the discussion and resolution of the issue. If immediate resolution is not possible, the Director of Continuing Education will bring each complaint to its Continuing Education Consultants where applicable. All possible care will be taken to uphold the confidentiality of the complainant. The Continuing Education Consultants will formulate a response to the complaint and recommend action, if necessary, which will be conveyed directly to the complainant. For example, a grievance concerning a speaker will be conveyed to that speaker and to those planning future educational programs. A grievance concerning a workshop offering, content, facilities, or costs may be resolved by modifications to future offerings, and/or by providing an alternative training opportunity, should that be possible. Confidential records of all grievances, the process of resolving the grievance, and the outcome will be kept in a locked file cabinet of the Director of Continuing Education. An electronic copy will be stored on a computer. All applicable written complaints/grievances and our written response to the complaints/grievances are also reported to all continuing education approval bodies and made available to them upon request. Please contact the Director of Continuing Education to submit a complaint or if you have additional questions.
The Director of Continuing Education for Recovery Solutions Inc. is Jennifer McClendon, LPC, LCPC, LCADC, NCC, ACS (firstname.lastname@example.org).